Refund policy

Last updated: August 27, 2026

Legal operator: SKDigital Services LLC. Business mailing address: 1309 Coffeen Avenue Ste 1200, Sheridan, Wyoming 82801, United States. This is not a storefront, fulfillment location, or product-return warehouse.

Try it on real, everyday walks. Every FourPaw dog product is covered by our 60-day peace-of-mind promise: choose a free exchange or your money back. No questions asked.

Our 60-day peace-of-mind promise

You have 60 calendar days from confirmed delivery to try your product, check the fit, and use it on normal everyday walks. If it is not right for you or your dog, contact us within that window and choose either a free exchange or a refund of the product price. You do not need to prove a defect or justify your decision.

Free exchanges

Need another size, color, or eligible replacement? Request an exchange within 60 days of confirmed delivery. We cover standard return shipping and standard shipping for the replacement. Exchanges are subject to product availability. If the replacement you want is unavailable, you may choose another available option or request your money back.

Personalized tags

Adding an included dog-name or phone tag does not remove the base harness, collar, or leash from the 60-day promise. Personalized tags have no separate refundable value and do not need to be returned unless we ask for them.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us with your order number and clear photos. Once the issue is confirmed, we will provide an appropriate replacement, refund, or other remedy and cover reasonable return costs as applicable.

Return conditions and exclusions

Normal fit testing and ordinary trial use are allowed. The core product and included reusable components must be returned unless we tell you otherwise. The 60-day promise does not cover deliberate damage, misuse, excessive wear beyond normal product testing, loss, or a return missing the core purchased product. Nothing in this policy limits rights that cannot legally be excluded.

Return shipping

For a free exchange requested within the 60-day window, FourPaw covers standard return shipping and standard shipping for the replacement. For a money-back return that is not related to a defect, damage, or fulfillment error, the customer is responsible for return postage unless we agree otherwise or applicable law requires otherwise. For a confirmed defect, damage, or fulfillment error, we will provide or reimburse reasonable return shipping as applicable.

Refunds

Approved refunds cover the price paid for the returned product and are issued to the original payment method. Original expedited-shipping charges, customs duties, and import fees are not refundable unless the return concerns a confirmed defect, damage, fulfillment error, or applicable law requires otherwise. We aim to issue the refund within 10 business days after the returned product is received and checked, although your bank or payment provider may take additional time to post it.

Cancellations

If your order has not entered fulfillment, contact us as soon as possible and we will try to cancel it. Once fulfillment has started or the order has shipped, the return process above applies.

How to start an exchange or return

Email info@fourpawco.com with your order number and tell us whether you prefer an exchange or your money back. Please do not mail a product to the business address shown above. We will provide the correct return destination and instructions.