Shipping policy

Last updated: August 27, 2026

Legal operator: SKDigital Services LLC. Business mailing address: 1309 Coffeen Avenue Ste 1200, Sheridan, Wyoming 82801, United States. This is not a storefront, fulfillment location, or product-return warehouse.

We offer free tracked shipping on every order. Each order is carefully prepared by our fulfillment team, including any personalized dog-name or phone tags.

Order processing

Please allow 24–72 hours after payment approval for our fulfillment team to process your order and create any optional personalized tags. Shipping transit begins after dispatch, so this processing window is separate from the delivery estimate below.

Shipping services and transit estimates

We are currently experiencing high demand, so Free Tracked & Insured Shipping takes approximately 5–10 business days after dispatch, depending on your location.

If Priority Shipping is available for your destination, its current price and estimated transit window will be shown at checkout before payment.

Transit estimates depend on destination, carrier capacity, customs, and the shipping service selected at checkout. Remote destinations or customs processing can take longer. Any date shown at checkout is an estimate, not a guarantee.

Tracking

You will receive tracking by email or through the contact details provided with your order as soon as it ships. Tracking can take several days to show its first carrier scan.

Shipping charges and promotions

Standard tracked shipping is free on every order. Any additional method, price, and final delivery estimate shown at checkout control the order.

Customs, duties, and taxes

Unless checkout explicitly states that import charges are included, the recipient is responsible for customs duties, import taxes, brokerage fees, or similar charges assessed by the destination country.

Address accuracy and failed delivery

Please check your delivery address before submitting the order. If a parcel is returned because an address was incomplete, incorrect, refused, or unclaimed, additional shipping costs may apply before it is resent.

Delays and lost parcels

Carrier delays, customs processing, severe weather, labor disruptions, and other events outside our reasonable control can affect delivery. Contact info@fourpawco.com if tracking has not moved for an unusual period or a parcel appears lost. We will investigate with the fulfillment and carrier partners and provide an appropriate replacement, refund, or other remedy when a parcel is confirmed lost or as required by applicable law.